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Terms & Conditions

Thanks for shopping at the Andrea Dunne Original Designs Online Store. We want to make sure you have a rewarding experience while you’re exploring, evaluating and purchasing our products. The Andrea Dunne Original Designs Online Store is operated by Andrea Dunne in the UK, registered design studio address, 51 Pulborough Road, Storrington, West Sussex RH20 4HJ. You may contact us by mail at this address or by using the contact form on this website.

As with any shopping experience, there are terms and conditions that apply to transactions on the Online Store. If you reserve or purchase a product via the Online Store, these Terms apply to the sales contract between you and Andrea Dunne. You need to be at least 18 years old to place orders on the Online Store.

You have the right to cancel your order or return a product. To return a product purchased from the Online Store please send your intent to return or cancel to us anytime prior to the date 14 days after the date you, or a person indicated by you, acquired physical possession of the product(s). To exercise these rights, you need only provide us with a clear expression of your intent to return a product or cancel an order. You can notify us by using the contact form on this website. Once you notify us of your intent to return, simply return the product with the original receipt and original packaging to us within 14 days. Once we receive the product back, we’ll provide you with a refund based on the original payment method within 14 days.

Please note that you may not return the following, except in case of defect or lack of conformity:

• Personalised products, where products have been made or modified to your specifications.

If you have used the product and this may have an effect on our ability to re-sell it and so where the value of the product is reduced by your use, we may only make a partial refund (equal to such reduced value) or subsequently charge you for the reduction in value.

If the product is damaged, we may offset the amount of your refund by the diminished value of the product.

Pricing and Price Reductions/Corrections
Andrea Dunne reserves the right to change prices for products displayed on the Online Store at any time. Any price changes will not affect an order that has already been accepted. In the event of a pricing error, we will notify you of the error and allow you to either proceed with the transaction at the correct price or cancel your order at no cost to you.

Order Acknowledgement
To place an order for products at the Online Store, simply add the products you wish to your shopping cart and check out specifying your delivery address (where the products will be dispatched to your address by courier).
After we have received and processed your order, you will receive email acknowledgement.

Shipping & Delivery
The Online Store offers delivery with three working days. You can see in your cart if your item is in stock. Your order will be shipped once all products of your order are available for a bundle delivery. Where items are to be made to order or personalised, delivery time is usually within two weeks. If it is going to take longer than two weeks, you will be notified within seven days and given the opportunity to amend or cancel your order.

Customer Service
If you experience any problem with your order or want to check the status of your order, please contact us via the contact form on this website.

Payment Options
The Online Store offers the following payment methods: credit card and debit card. If we do not receive authorisation from your credit or debit card issuer, we will inform you so that you can provide us with another payment method. We reserve the right to verify the identity of the credit card holder by requesting appropriate documentation.
To ensure that your credit, debit or charge card is not being used without your consent, our payment agent will validate name, address and other personal information supplied by you during the order process against appropriate third-party databases. By accepting these terms and conditions, you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to registered Credit Reference Agency, which may keep a record of that information. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.